Tom and I learned in Political Science that bureaucracy could be called the "fourth branch of government", and is definitely the most powerful. Think IRS, insurance companies, DMV...
The receptionist, the nurses, and my doctor have gone above and beyond providing care and support. When I was at a conference in Florida and an issue arose, they were right there on the other end of the line coaching us through (as in "Go to Urgent Care"), and follow-up. I couldn't imagine they could do any more...and then they did.
When the outdoors seem to be attacking my body, they were my first line of defense. After the most recent attack, I took pictures of skin lesions in to show the nurse. She was on it right away and an appointment was scheduled very quickly.
But, he wasn't finished. I was further blessed when he told the nurse what tests to prepare, gave her the Rx for vials, and said no to charge me for those shots either.
Talk about a holy moment! Dear Reader, I'm sorry to say I have become very jaded from not so holy experiences with the medical field. One of the reasons I love my allergist's practice is that it's a one person show (so he can call more of the shots, no pun intended), and his staff is loyal to him and their patients.
You know what I learned from that holy moment, Dear Reader? I learned that God isn't limited to the warm, fuzzy moments we seek or create. He can enter the bureaucracy of any field to share favor with His kids. Is that cool, or what?